PagerDuty vs Opsgenie: 2026 Comparison + Migration Guide
Quick Comparison
| PagerDuty | Atlassian Opsgenie | |
|---|---|---|
| Best For | New teams setting up on-call alerting today, and existing Opsgenie customers who need a migration path before 2027. | Nobody new — existing customers only, and even they should be actively planning a migration. |
| Pricing | Free tier available (5 users) / $21/user/mo Professional / $41/user/mo Business / Enterprise custom | Closed to new signups (existing customers only) / was Free tier + $9.45/user/mo Essentials / $19.95/user/mo Standard / $31.90/user/mo Enterprise |
| Winner | Our Pick |
Tool Breakdown
PagerDuty
Opsgenie stopped accepting new customers in June 2025 and is scheduled for full shutdown in April 2027, so PagerDuty is the only one of the two anyone can actually sign up for today — and its permanent free tier makes it a low-risk starting point.
- Permanent free tier for up to 5 users with 1 on-call schedule, 1 escalation policy, and 100 SMS/phone notifications/month
- 750+ pre-built integrations available even on the free tier
- Tiered 'PagerDuty Advance' AI-action allowance (1,000 to 20,000 actions/mo) included in every paid plan, scaling with tier
- Status page subscriber counts are hard-capped by tier (250 on Professional, 500 on Business)
- Runbook Automation and AIOps are separate paid add-ons on top of core plans
Atlassian Opsgenie
Opsgenie is Atlassian's on-call alerting tool, deeply integrated with Jira and Confluence — but Atlassian has confirmed it is closed to new signups and will be fully shut down in April 2027.
- Native, deep integration with Jira Service Management and Confluence for teams already on Atlassian
- Standard tier (existing customers only) includes unlimited SMS and voice notifications, US/Canada and international
- Closed to new purchases since June 4, 2025 — you cannot sign up for Opsgenie today no matter your budget
- Confirmed full shutdown April 5, 2027, with unmigrated customer data deleted after that date
- Essentials tier caps SMS notifications at 100/user/year, unlike Standard's unlimited allowance
Frequently Asked Questions
Can I still sign up for Opsgenie in 2026? +
No. Atlassian confirmed on its own pricing page that Opsgenie stopped accepting new customers on June 4, 2025. Only existing customers can continue using it, and Atlassian plans to fully shut the product down on April 5, 2027.
What should existing Opsgenie customers migrate to? +
Atlassian's own official migration paths are Jira Service Management (Operations) and Compass. PagerDuty is the closest external like-for-like alternative if you want to leave the Atlassian ecosystem entirely, with similar tiered pricing and unlimited-notification behavior at its Professional/Business tiers.
Does PagerDuty have a free tier like Opsgenie used to? +
Yes. PagerDuty's free tier supports up to 5 users, 1 on-call schedule, 1 escalation policy, and 100 SMS/phone notifications per month, with access to its 750+ integrations — a permanent free option that's still obtainable today, unlike Opsgenie's now-closed free tier.